PBXEQ Call Recording Services

Auto attendant phone systems

The Automated Attendant is probably one of the most recognized applications in the Computer Telephony industry. Working alone or in conjunction with a live operator, the auto attendant answers the incoming call usually before ringing an extension.

At that time, prerecorded voice messages are played to the caller offering them a menu of choices for directing their call. "Welcome to the abc company. For sales press 1, for service press 2, to speak to our operator press 3." Once the caller has made their choice, the call is routed to the appropriate ringing extension, where they will be connected to the called party, or presented with yet another series of choices. Anyone involved in business communications today is very familiar with auto attendants, and businesses both large and small can easily take advantage of the technology.