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IVR Voice Prompt

What is an IVR?

IVR - short for Interactive Voice Response - is a technology that automates interaction with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company.

Historically, IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition.
IVR solutions enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Additionally, IVR solutions are increasingly used to place outbound calls to deliver or gather information for appointments, past due bills, and other time critical events and activities.

IVR - short for Interactive Voice Response - automates interaction with telephone callers. Voxeo provides IVR products and services that dramatically reduce the cost of common phone calls to and from your company.

A voice prompt is a pre-recorded message played for a caller at specific times during a call. The actual voice messages used in the prompting process are stored in the IVR prompt server in the form of audio files that can be recorded by a recording studio.